Acentic and Samsung – Delivering a Five Star Experience

Acentic, the global leader in hospitality and communication technology has recently completed a project to upgrade the guest in-room technology experience and hospitality displays at The Merrion Hotel Dublin.

The Merrion Hotel is Dublin’s most luxurious five-star establishment and a member of ‘The Leading Hotels of the World’ group. It wanted to source high quality, beautiful looking, in-room displays to complement the five-star service offered by the hotel. “We wanted something state-of-the-art and user friendly that wouldn’t be dated in two years’ time,” revealed Kevin O’Regan, The Merrion Hotel’s IT Director.

“It was fantastic to work with The Merrion Hotel Dublin on this prestigious project,” said Richard Robinson, Acentic Chief Executive. “Our team has the skills and expertise to develop bespoke solutions that are cost effective for our clients and Samsung was the perfect partner on this occasion.”

Acentic worked with the hotel to select the Samsung 40ED690 40” LED hospitality displays for its 123 bedrooms and 19 suites – some 150 units in total.

“We installed a new digital TV ‘head-end’ which gives the hotel over 100 digital free-to-air channels, including local, UK and international content, HD content and an electronic programme guide,” explained Dean Wood, Sales Manager at Acentic. “The viewer can also choose from over 100 free, on-demand movies, including the latest Hollywood blockbusters, many of which are in HD.”

Acentic’s in-house design studio and The Merrion’s marketing team worked in partnership to develop and design a fully customised user interface for the hospitality displays. Panorama NG features a comprehensive hotel directory and capabilities for on-screen advertising, controlled by the hotel, using Acentic Cloud Services.

“We were also able to fully integrate the Merrion Hotel’s property management system so that guests can view their bill, messages and perform an express checkout,” said Dean Wood. “An important feature is that it automatically clears down their TV/Smart app history upon checkout.”

A key requirement was for guests to be able to screen their own content from a laptop or Smartphone through the in-room display and this feature was managed through Samsung Miracast. This makes it possible for guests to pair up their Android device and watch their own Netflix/Amazon prime accounts on the big screen.

“The uptake in usage of the in-room displays now is huge,” said Kevin O’Regan. “People are using them a lot more than our previous displays and are really happy with them.”