Darwin Escapes Bath Mill Lodge Retreat, Hawkchurch Resort & Spa, Woodside Bay Lodge Retreat


  • To deliver property wide high speed internet and networking solutions across Darwin Escapes properties. Special consideration to be given to the vast areas of coverage required for the Luxury Resorts.
  • To deliver a complete Smart TV solution including full TV headend
  • Both solutions should meet Darwin Escapes Brand Standards technical performance and branding requirements
  • To deliver a specialised audio package to deliver multiple audio feeds through the resorts
  • To deliver a ‘meeting room kits’ to support conferencing facility upgrades
  • To deliver specialised solutions for the gym and leisure areas within the resorts
  • To deliver a digital signage solution
  • To integrate the existing WiFi of Woodside Coastal Retreat, into the new Woodside Bay Lodge Retreat



Acentic’s Radiant 4 Networking and HSIA solution which formed the basis for the entire Managed Network Solution. All features linked to building management; Fire Alarm, Heating, Air Conditioning, Door Locks, CCTV and EPOS are managed via the Acentic LAN.

On the TV, Acentic installed the Panorama NG Smart TV solution delivering Smart TV Apps and VOD movies all controlled via the standard Acentic TV handset or the Panorama NG companion App, which allows the guest to control the TV using their mobile phone. Guests can also wirelessly stream their own content to the Lodge TVs via Miracast and Apple Airplay.

An all new PMS solution was developed to allow check-in / check-out functionality directly on the system via a cloud based web interface, allowing a welcome to the guest with his/her name and access control for PayTV and HSIA features.

Through the launch of the Darwin Business service, all 3 parks have sophisticated meeting room AV with Samsung TV, HD projector with the ability to connect wirelessly or wired to share delegates content. The service is finished off with full Bose audio integration.

Throughout the resorts an external design system designed with Bose was installed. Digital signage was strategically placed throughout the resorts to allow for cloud based real time marketing.


Technology Used

Radiant 4 HSIA & Networking Solution:
Ruckus in-room AP’s and High Capacity Public Area AP’s with Juniper Enterprise Core & Edge Infrastructure.

Panorama NG:
Utilising the Juniper LAN to deliver Panorama NG HD TV channels displayed on Samsung 32”, 40” 48” & 55” Curved High Definition Hospitality Interactive Smart TV.s

Conference & Foreground Audio System:
Bose High Performance speakers, amplifiers and controllers.

Bose Speakers and Samsung TV’s

Conference & Meeting Rooms:
Enterprise grade Benq projectors, motorised projector screens, MediaHubs, Apple TV

Digital Signage:
Blackbox iCompel


Client Quote

“Managing the need of our guests to have a robust Wi-Fi service is a very important part of their Darwin Escapes experience. Acentic has answered our brief with flair, innovation and a good eye on the budget. We are now able to manage all our communication and entertainment systems in a streamlined manner and, above all, we have a robust Wi-Fi connection to support all of our guests, whatever their need.”

Mark Kennedy, Head of Commercial Procurement and Development, Darwin Escapes


The Acentic Advantage

People make a business. Here’s just three people from within Acentic who played a major role in delivering the Darwin Escapes project:

Dean Wood: Sales Manager overall responsibility with overall responsibility for Darwin Estates within Acentic. Dean really hooked into the visionary requirements of Darwin as they aimed to delivered a 5 star solution into their resorts.

Thomas Kerkmann: Acentic’s Director of R&D (In-Room Entertainment), worked with Darwin’s IT & Project team and came up with the design, specification, development and deployment of the all new Darwin PMS solution.

Tom Chapman: Tom’s commitment to this project when above and beyond his normal remit whereby he was the single contact co-ordinating with over 15 separate companies of various disciplines ranging from networking, surveying, procurement, architects, ground work contractors, electricians to name but a few.