Today’s guest expects to be able to get online, quickly, easily and reliably. Studies show that more than 70% of guests ask about the ability of the hotel to deliver online access and will choose not to stay at a hotel unable to provide it.
But for those that do, complaints about Internet connectivity are now at the very top of the list of issues raised by guests. In fact recent studies clearly suggest that nearly 80% of guests feel that providing the most up-to-date HSIA is an absolutely vital component of the guest offering.
Individual guests are increasingly using laptops, tablets and mobiles at the same time and this device proliferation increases loading on existing, often outdated networks, presenting significant problems for the hotelier.
This being the case, the necessity for the hotelier to have a robust network is now more critical than ever. Whether wired or wireless, in room or public areas or provisioning for your conference business, hoteliers simply cannot afford to offer second best.
Acentic’s HSIA offering has been developed specifically to address these needs.
Acentic provide turnkey HSIA solutions; from initial survey to installation and ongoing support for both the hotel and the hotels guests, Acentic have the knowhow, expertise, experience and infrastructure.