Join our team

Service Delivery Manager,
Central & Eastern Europe

For the reinforcement of our Technical Hotel Operations team in Cologne

Job brief

As Service Delivery Manager you will fulfil substantially an After-Sales role, serving full circle from project delivery to contract lifecycle management.
You will be responsible for the delivery of key client projects for the duration of the contract with the goal of delivering on time, within budget and scope.
Within the customer base in your region, you will be required to interact with all customers to process responses to sales inquiries, requests about products,
services and maintenance as well as customer concerns.

Your tasks

  • Ensure that service levels are achieved for the Acentic customer base in Central and Eastern Europe
  • Liaise and support the Project Team to ensure a smooth transition of all system implementations on time and within budget
  • Carry out user acceptance testing to ensure customer sign-off
  • Provide customer training on new products and to finalise project delivery
  • Manage post sales customer enquiries and direct to appropriate internal department; provide feedback and follow-up
  • Support Acentic Sales staff on customer enquiries and post-sale requests
  • Manage complaints, provide appropriate solutions and alternatives within the time limits and follow-up to ensure resolution
  • Establish and manage sustainable relationships with the customer base, third-parties, vendors and other key stakeholders
  • Obtain and evaluate all relevant information to handle service and product enquiries, including pricing and delivery information




About Acentic


Acentic is an international provider of digital TV and internet services to the hospitality industry.

Acentic’s digital content, technology, support and services deliver entertainment and revenue generation tools via the hotel TV and WiFi network, providing a unique communications system that meets the evolving lifestyles of guests.

Acentic’s digital TV services are operating in many of the world’s leading hotel chains including Intercontinental Hotel Group, Hilton, Marriott, Maritim, Hyatt, Mövenpick and Starwood in more than 30 countries in Europe, US, Middle East and Africa.


Contact us
Acentic GmbH
Butzweilerhofallee 4
50829 Köln