Acentic has created a global technology template which forges High Speed Internet Access (HSIA) with property wide connectivity and state of the art in-room entertainment. This allows feature rich technology to be deployed on a global scale, whilst data can be communicated back and forth between the hotel and a central, cloud based data hub.
Analysis of this data can then be used to grow business and drive profit. Easy access and centralized management are facilitated via a continuously expanding suite of cloud based tools, and all of this has been designed and delivered by our in-house Research and Development (R & D) teams. We’ve been working at the cutting edge of hospitality technology for over 35 years, forging a reputation which has seen Acentic install its systems in 8 out of the 10 top global hotel brands.
The guests at your hotel have requirements that extend far beyond the established levels of comfort, hospitality and luxury. Technology now plays a key role in the complete guest experience, and the delivery of that technology has got to be integrated and seamless if you want to meet the varied expectations of business and leisure guests.
From the moment a guest enters your hotel, all relevant systems – door locks, back office structures, CCTV, heating, lighting and air conditioning, In-Room Entertainment and high-speed internet solutions, to give just a few examples – are reliant on the hotel’s network infrastructure. The team at Acentic are industry experts at assessing and designing entire networks. We create interfaces capable of meeting the required standards of security, access and back up, thus providing a robust platform for central and secure management.
Assess and upgrade:
Even if Acentic did not originally facilitate your Internet, our Network Team can come into the property and upgrade the existing network. The systems installed will better enable you to control, manage and report all services via the Radiant 4 dashboard
Start with the foundations:
If your hotel is a new build, then the Acentic Network Team will work in partnership with the project team, people such as your IT crew, architect, interior designers and brand coordinators. By liaising in this way they will ensure that the network installed throughout the hotel meets every requirement from day one, and is able to support technological developments in the future.
Put simply, whatever your Managed Network requirements are, Acentic offers a one-stop shop.
Radiant 4 HSIA:
The 4th Hospitality Utility
The ubiquity of online access for social, communication and entertainment provision means that the hotel guests of today regard it as the 4th utility, as vital to their stay as heat, light and water.
Hoteliers who fail to meet this need fail to serve their guests. Existing infrastructures can’t cope with the number of devices now requiring online access in the average hotel room.
Guests want to enjoy apps, games, movies and search engines, and to send and receive data, emails and images. The general coverage which might once have sufficed is no longer enough. Each room needs to support seamless HSIA.
That’s the challenge Acentic has risen to meet. Our innovative Wi-Fi & network solution, Radiant 4, has been designed, engineered and built from the ground up. Superseding any HSIA product we’ve used in the past, and outperforming any being used elsewhere, Radiant 4 is the only HSIA solution you’ll even need. It caters to today’s guest and tomorrow’s hotelier, turning Wi-Fi from a problem into a selling point.
Hotel TV Systems
The TV in a hotel room is an interactive centrepiece offering entertainment, information and communication. It also allows hoteliers to develop real time and meaningful interactions with their guests.
Panorama NG is Acentic’s next generation Smart TV solution. It has been designed from the ground up to be the most flexible and powerful solution on the market.
An entertainment portal that delivers streaming OTT services as well as smart apps with the option to deliver traditional VOD. It’s also a powerful branding and promotional tool. The interface can be customised to match any environment and brand standard, and a mobile app function allows guests to control the system via their own device, securely streaming their music, photos and movies via the in-room TV.
Panorama NG is flexible and scalable, ready to meet the needs of hotelier and guest today and well into the future. All guest information, guest modules and apps are managed and updated via Acentic Cloud Services portal. The suite of reporting and analytics software included in the system allows hoteliers to gather valuable statistics around usage and trends.
Media & Advertising
Acentic Media was established to incorporate hotel advertising into in-room entertainment. This creates a new European channel allowing international brands to target the business and leisure traveller. It also offers our hotel partners an additional revenue stream and a platform to engage with their guests.
The upmarket business and leisure traveller forms a demographic which has traditionally been difficult to target. Our tools cut through the clutter to take advantage of a relaxed and receptive audience.
Acentic Media can manage and display a range of formats including video, MPEG, MPUs, animated graphics and stills. The chosen media can be centrally or remotely controlled, scheduled and time and date stamped.
Acentic Hotel Media also offers complete accountability through a system of auditing and monitoring. The system collates the number of pages viewed by guests, providing commercially vital feedback for the advertisers involved.
All Acentic solutions arrive complete with a full suite of cloud based reporting software. With Acentic Cloud Service™ clients can access an online dashboard and gather vital data on the number of users, most popular features and defined revenue generation. The kind of knowledge that powers business and delivers intelligence and statistics with which to drive revenue and guest satisfaction scores for your hotel, group and brand.
An example of the guest data we can collect:
As Acentic design, create, own and author all our software, our data specialists can also work with your own hotel, owner or brand teams to define any additional data requirements you may have.
Data drives business, Acentic Cloud Services delivers the data.