Careful planning lies at the heart of every successful installation. Our Project Management Team delivers this planning in a smooth, seamless manner which guarantees success.
We handle projects large and small. From the in room screens in a single hotel, to multiple technologies across the globe. From 1 room to 3,000+, we deliver on time and to budget.
We’ll carry out the initial surveys, suggest remedial or preparatory work, and deliver the project with the minimum of disruption.
The Acentic Studio is one of our unique creative hubs.
We design to brand standards and build our TV and Wi-Fi interfaces, combining striking visuals with simple usability. With over 35 years’ experience working to global hotel brand standards, the team are experts recognized within the industry for delivering pixel perfect designs which adhere to the strictest brand standards.
Matching brand standards is only part of the story. From the minute an order is placed a lead designer will be appointed to the project to work to with your marketing team. Consultation will ensure that your team is aware of the full possibilities of the platforms and of how they will interact with your wider offer.
As well as providing full support for our own Panorama NG, Centron and Radiant 4 technology, the team are also able to apply their expertise to ‘off the shelf’ TV solutions, including Samsung LINK SYNC, Samusung LINK REACH and Pro:Centric. Whether or not these solutions were purchased from Acentic, a call into the Acentic Studio is your quickest route to ensure they are designed, managed and updated to the standards expected for your hotel.
Our job doesn’t end with installation. Our Hotel Yield Management Team continues working with clients to maximise income generation, focusing on:
Every factor specific to a hotel will be analysed, from guest behaviour and demographics to room rates and length of stay.
Hotel Yield Management is tried and tested, offering an intensely focused approach and clearly documented results. Our team is dedicated to serving our clients and their guests 7 days a week, 52 weeks a year.
Our centrally controlled Help Desk is there around the clock, throughout the year.
75% of the issues we cope with can be dealt with via our live system monitoring tool, through online diagnostics and remote intervention.
In the remaining cases we call upon our network of highly trained and experienced partners. Any fix required is delivered with speed and efficiency.