Working With Us

Project Management

 

Careful planning lies at the heart of every successful installation. Our Project Management Team delivers this planning in a smooth, seamless manner which guarantees success.
We handle projects large and small. From the in room screens in a single hotel, to multiple technologies across the globe. From 1 room to 3,000+, we deliver on time and to budget.
We’ll carry out the initial surveys, suggest remedial or preparatory work, and deliver the project with the minimum of disruption.

Acentic

 

Studio

 

Acentic

The Acentic Studio is one of our unique creative hubs.

We design to brand standards and build our TV and Wi-Fi interfaces, combining striking visuals with simple usability. With over 35 years’ experience working to global hotel brand standards, the team are experts recognized within the industry for delivering pixel perfect designs which adhere to the strictest brand standards.

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Marketing

Matching brand standards is only part of the story. From the minute an order is placed a lead designer will be appointed to the project to work to with your marketing team. Consultation will ensure that your team is aware of the full possibilities of the platforms and of how they will interact with your wider offer.

 

Turn Key

As well as providing full support for our own Panorama NG, Centron and Radiant 4 technology, the team are also able to apply their expertise to ‘off the shelf’ TV solutions, including Samsung LINK SYNC, Samusung LINK REACH and Pro:Centric. Whether or not these solutions were purchased from Acentic, a call into the Acentic Studio is your quickest route to ensure they are designed, managed and updated to the standards expected for your hotel.

 

Yield Management

 

Our job doesn’t end with installation. Our Hotel Yield Management Team continues working with clients to maximise income generation, focusing on:

  • Working with the hotels, owners and brand revenue teams
  • Constant analysis of system performance
  • Constant analysis of the popularity of system features
  • Working with your conference team to support their own revenue opportunities
  • Working with your f&b teams to drive in-house spend

Every factor specific to a hotel will be analysed, from guest behaviour and demographics to room rates and length of stay.

Hotel Yield Management is tried and tested, offering an intensely focused approach and clearly documented results. Our team is dedicated to serving our clients and their guests 7 days a week, 52 weeks a year.

Acentic

 

Help Desk

 

Acentic

Our centrally controlled Help Desk is there around the clock, throughout the year.

  • 95% of calls answered in less than 30 seconds
  • UK based with multi-lingual staff
  • Remote diagnostics available
  • 99.9% of issues fixed first time

75% of the issues we cope with can be dealt with via our live system monitoring tool, through online diagnostics and remote intervention.

In the remaining cases we call upon our network of highly trained and experienced partners. Any fix required is delivered with speed and efficiency.